FAQ's

How will my gift be packaged?

Our hampers are packed in gift boxes, lined with coloured shred which protects delicate products and looks great. All boxes are sealed with a Gourmet Explorer label and wrapped with a gold bow or ribbon. If you wish, we have a range of different colour ribbons to suit your corporate branding.

Chilled products are sent in special insulated foam boxes with ice-packs. These can be reused for picnics, etc.

All hampers are sent with a beautiful gift card. Where you give us a gift message, this will be printed in Edwardian Script on the card.

All gifts are packed in durable cardboard outers to ensure they arrive in perfect condition.

Can I include a gift message?

Please - even if it the hamper is for yourself! As part of the checkout process you will be able to enter a personalised message which will be written onto the gift card.

Products

Where do you source your products?

Our products are sourced from a range of specialist importers and artisan producers.

We apply a strict criteria when selecting products - they must taste great and look beautiful. To make your gift special we favour the excellent, rare or unusual over ‘mass market’ products. Occasionally, if a particular item is not available, we will include an item of equal value and quality.

We never tire of searching for delightful products - if you are a producer or supplier who has a product you think we might like, please contact us at sales@gourmetexplorer.com.au

Delivery

What is the cost of delivery?

The cost of delivery is included for all products.

With some products, you can elect to purchase next-day express delivery. The cities served by next-day delivery are Sydney, Melbourne, Brisbane, Canberra, Adelaide and Hobart. Next-day is next business day, so an item ordered on Friday (except fresh food hampers) will be delivered on Monday.

How long does delivery take?

Delivery will take one to four business days. Some remote locations may take longer - rural Western Australia, South Australia and the Northern Territory. Also, deliveries will likely take longer in the weeks before Christmas, so we encourage you to place your orders well in advance if it needs to reach you, or the gift recipient, by a particular date.

What are your delivery times?

Deliveries are during office hours of 9.00am – 5.30pm, so if the recipient is likely to be working, it is a good idea to select a work location as the delivery address.

Please note a specific time cannot be given for courier deliveries.

What delivery method do you use?

We deliver all Gourmet Explorer products via either Australia Post's or Fastway's national parcel service.

What happens if there is no-one to sign for the delivery?

All deliveries require a signature unless you have given special instructions otherwise. If there is no-one available to sign for the delivery, the courier will leave a card at the delivery address asking the recipient to collect the item from their local Post Office (if by Australia Post) or redelivery (if by Fastway).

Do you provide order tracking?

You'll receive a tracking number when your order is despatched.

Can I deliver gifts to different delivery addresses within a single order?

For gifts going to more than one delivery address, the best way to order is by returning our Gourmet Explorer Hamper Order Form, or by calling us on 1300 731 738. We also take orders by email to sales@gourmetexplorer.com.au; if you email us we’ll then call you back to confirm payment details.

Can I specify different delivery dates within a single order?

Yes, on the Hamper Order Form you can specify different delivery dates.

Redeliveries

If the hamper is unable to be delivered (for example, the recipient has moved, or we have ben given an incorrect or insufficient address), and it is returned to us, we can resend it. The cost of resending it will depend on the condition of the hamper when it is returned to us (we may need to replace it) and the destination.

Corporate orders

Can I place an order for bespoke corporate orders on-line?

If you require a bespoke gift or would like to incorporate your company logo or identity, please call us on 1300 731 738.

We'll discuss the options available and put together the best proposal for you.

Can you personalise gifts with a company logo?

Yes, we offer a wide range of options for branding your gift – from incorporating your logo on the gift message to including your corporate colours in the packaging.

Can you provide custom packaging?

If you are looking for a custom package for a product launch, special event etc and can’t find anything in our existing range, call us on 1300 731 738 and we’ll be delighted to make some suggestions.

Using the Gourmet Explorer website

I have a gift voucher / promotional code, how do I enter it?

When you have a gift voucher or promotional code you will be prompted to enter it in the checkout section, and the value will automatically be deducted from the order total when the basket is updated.

Only one promotional code may be used per order and they cannot be used in conjunction with any other promotions.

How will I know that you have received my order?

We will email you to confirm your order has been received.

I've made an error entering a name, address or delivery date and have already confirmed the order - how can I change it?

Email us at sales@gourmetexplorer.com.au and we’ll change it for you, providing it has not been processed for despatch.

Privacy / security

Is your site secure?

Yes – we take this issue very seriously. We do not store your credit card details so it is impossible for hackers to gain access to these.

What will you do with my email address?

We only use your email address to confirm details of your order. If you have signed up for our newsletter we will also send you newsletters and details of special offers by email.